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Customer Service….Lost Art??…Make it Your “Advantage”

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  • CanDB
    replied
    Originally posted by LordTrychon View Post
    I would NEVER carefully antagonize a guest/customer to cross the line to the point where I could set them straight. Not even so carefully that it looked like I was being nice as possible.

    Not ever.


    Never is a pretty long time.......

    time's up.

    BTW.....I do keep tabs on customer service, from my personal experiences, and it seems like every so often I come across another concern. Nothing major usually, but definitely sloppy efforts. Just makes me wonder if these people forget they are actually being paid to serve you or if these companies create policies to tick you off, thinking that will encourage you to return for more...."hey, thanks for that slap in the face...felt so good I thought I'd get another one."

    I guess I've said enough on this one.... (okay, we went out for a bite, and they got my simple order wrong....had to wait close to 10 minutes. Good restaurant, excellent reputation, no big deal.)

    Leave a comment:


  • LordTrychon
    replied
    Originally posted by CanDB View Post
    *LT confronts a certain (goofy) customer, and says, "please sir, can you move over just a little.....you see that line over there.... yes that one....please step over it".....as LT's heart begins to pump at an increased speed, and as he prepares to deliver "the speech"*
    I would NEVER carefully antagonize a guest/customer to cross the line to the point where I could set them straight. Not even so carefully that it looked like I was being nice as possible.

    Not ever.


    Leave a comment:


  • CanDB
    replied
    Originally posted by LordTrychon View Post
    Oh, believe me... they're not always right.

    Sometimes, you almost hope for them to cross that line so you can tell them where they really sit on that line.

    When you become too abusive... you are wrong.

    That's the most simple one... but yeah.
    *LT confronts a certain (goofy) customer, and says, "please sir, can you move over just a little.....you see that line over there.... yes that one....please step over it".....as LT's heart begins to pump at an increased speed, and as he prepares to deliver "the speech"*

    Leave a comment:


  • LordTrychon
    replied
    Originally posted by CanDB View Post
    You mean the customer's not always right???? Why didn't someone tell me that before....

    Dang, I must have missed that class......
    Oh, believe me... they're not always right.

    Sometimes, you almost hope for them to cross that line so you can tell them where they really sit on that line.

    When you become too abusive... you are wrong.

    That's the most simple one... but yeah.

    Leave a comment:


  • CanDB
    replied
    Originally posted by LordTrychon View Post
    A bit of all of the above.

    A shifting to getting used to dealing with the customers who aren't always right... and deciding when it's ok to pretend that they are... and when it's ok to tell them they're wrong.
    You mean the customer's not always right???? Why didn't someone tell me that before....

    Dang, I must have missed that class......

    Leave a comment:


  • LordTrychon
    replied
    Originally posted by CanDB View Post
    Too many tough customers? Too much belt tightening in your company? Too many long hours, not enough support? Something else all together?

    Or as you allude to.....you've lost that lovin feeling.
    A bit of all of the above.

    A shifting to getting used to dealing with the customers who aren't always right... and deciding when it's ok to pretend that they are... and when it's ok to tell them they're wrong.

    Leave a comment:


  • CanDB
    replied
    Originally posted by LordTrychon View Post
    Re: Customer Service.

    This used to be a subject I could speak on for hours.

    Now, I'm not as sure I can.

    I'm not sure if I'm worn out or simply conditioned differently.

    A few years of management may have hardened me?

    Maybe it's so natural to me now that I don't even think when I extend great service and a smile anymore?

    I don't know.

    I could maybe use a few months working for tips again in a 4 star. This would have been the perfect weekend to do it, too.
    Too many tough customers? Too much belt tightening in your company? Too many long hours, not enough support? Something else all together?

    Or as you allude to.....you've lost that lovin feeling.

    Leave a comment:


  • LordTrychon
    replied
    Re: Customer Service.

    This used to be a subject I could speak on for hours.

    Now, I'm not as sure I can.

    I'm not sure if I'm worn out or simply conditioned differently.

    A few years of management may have hardened me?

    Maybe it's so natural to me now that I don't even think when I extend great service and a smile anymore?

    I don't know.

    I could maybe use a few months working for tips again in a 4 star. This would have been the perfect weekend to do it, too.

    Leave a comment:


  • CanDB
    replied
    Originally posted by LordTrychon View Post
    It's funny... I remember telling Steve that I thought my background in Guest Services Management would make me a good selection for moderator.... If only he knew the real me. :devil:
    Don't worry LT, there's a little demon in most of us......(watch this one go the wrong way.....here I am escorting a mod to my funeral!!!!)

    Leave a comment:


  • LordTrychon
    replied
    Originally posted by CanDB View Post
    This could turn out to be the longest, and just maybe the boring"est" thread in the history of the mania.....and for some weird and whacky reason I'm digging the possibilities!!!!

    Cmon LT.....drag it out and bore us to death. After all, last I looked in GD, almost nothing you say can be worse!!!!!

    Hey everybody.....gather round before LT tells us a story or two.......
    It's funny... I remember telling Steve that I thought my background in Guest Services Management would make me a good selection for moderator.... If only he knew the real me. :devil:

    Leave a comment:


  • CanDB
    replied
    Originally posted by LordTrychon View Post
    This one time... at hotel camp....
    This could turn out to be the longest, and just maybe the boring"est" thread in the history of the mania.....and for some weird and whacky reason I'm digging the possibilities!!!!

    Cmon LT.....drag it out and bore us to death. After all, last I looked in GD, almost nothing you say can be worse!!!!!

    Hey everybody.....gather round before LT tells us a story or two.......

    Leave a comment:


  • ebsoria
    replied
    Originally posted by LordTrychon View Post
    This one time... at hotel camp....
    I get the urge to play a flute.....

    Leave a comment:


  • LordTrychon
    replied
    Originally posted by ebsoria View Post
    Nah... go ahead. Try..... .... us.
    This one time... at hotel camp....

    Leave a comment:


  • VenomousDB
    replied
    Originally posted by ebsoria View Post
    I hear VD flare-up can do that to you.....
    Ahh man you have no idea! Its been happening so much lately

    Leave a comment:


  • ebsoria
    replied
    Originally posted by LordTrychon View Post
    I could go on and on about this subject forever... but I won't bore you all.
    Nah... go ahead. Try..... .... us.

    Leave a comment:

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